Frequently Asked Questions – x 111

The minimum deposit on X111 is PKR 200. This low threshold means you can start exploring sports betting or casino games without committing a large amount upfront. There is no maximum deposit limit for standard accounts, although high-value deposits may require additional verification.

Deposits via JazzCash, Easypaisa, and Raast are typically credited instantly or within a few minutes. Bank transfers may take up to 2 hours depending on your bank. If your deposit has not appeared after 2 hours, take a screenshot of your payment confirmation and send it to our live chat support — we will investigate and credit your account promptly.

X111 does not charge any platform fee on deposits. Your payment provider (e.g., JazzCash or your bank) may apply a small transaction charge on their end — this varies by provider and is outside our control. We recommend checking your provider's fee schedule beforehand.

Most withdrawals to JazzCash and Easypaisa are completed within 15–30 minutes. Bank transfers typically arrive within 1–4 business hours. During peak periods such as major PSL or cricket match days, processing may take slightly longer. First-time withdrawals may require a quick identity check before release.

The minimum withdrawal amount is PKR 500. There is no platform fee charged by X111 on withdrawals. If you have an active bonus, make sure you have met the wagering requirements before requesting a withdrawal — otherwise the bonus portion will be forfeited.

Common reasons include incomplete KYC verification, unfulfilled wagering requirements on an active bonus, or a mismatch between your registered details and your payment account name. Review the reason shown in your transaction history and contact live chat if anything is unclear — our team will walk you through what is needed to complete the withdrawal.

Yes. X111 supports live in-play betting on cricket and other major sports. Odds are updated in real time so you can place bets as the action unfolds — whether it is the last over of a T20 match or a penalty shootout. Head to the Bet section and select the "Live" tab to see ongoing events.

The minimum single bet is PKR 50. For accumulator or parlay bets, each individual selection must also meet the minimum stake. There is no maximum cap for most markets, though very large wagers on niche markets may be subject to manual review.

Cash-out is available on selected markets. When the option is active, you will see a "Cash Out" button alongside your open bet in the My Bets section. The offered amount is calculated dynamically based on current odds and the remaining event. Partial cash-out is also supported on eligible events.

All slot and RNG table games on X111 use certified Random Number Generator (RNG) technology, meaning every spin and card deal is independently random. Live Casino games are streamed from professional studios with real decks and real wheels — there is no room for manipulation. The RTP (Return to Player) for each game is listed on its info page.

Absolutely. X111 is fully optimised for mobile browsers on both Android and iOS. All casino games — including Live Casino — load smoothly without requiring any app download. Visit the Platform page for more details on device compatibility and system requirements.

A wagering requirement (also called a rollover) means you must bet the bonus amount a certain number of times before you can withdraw winnings derived from it. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in bets before that bonus converts to withdrawable cash. Each promotion has its own wagering terms listed clearly on the Promotions page.

Yes. Most bonuses have an expiry window — typically 7 to 30 days from the date of activation — within which you must complete the wagering requirements. Expired bonus funds and any associated winnings are automatically removed from your account. Always check the expiry date shown in your bonus details section after claiming an offer.

Yes. X111 supports responsible gaming tools including daily, weekly, and monthly deposit limits, session time reminders, and self-exclusion options. These can be set from your account settings. We encourage all players to set personal limits that match their entertainment budget. Visit our Responsible Gaming page for guidance.

If you notice any login attempts, transactions, or activity on your account that you did not initiate, change your password immediately and contact our live chat support. We can freeze your account within minutes to prevent any unauthorised access while the matter is investigated. Never share your password or OTP with anyone — X111 staff will never ask for these details.